There will be times when leaders must repair trust…after redundancies, poor results or responding to the aftermath of a crisis…or quite simply after periods of poor leadership.
Trust is essential. Without it, social groups can’t function properly. In a business context, employees won’t commit to actions and take responsibility if they don’t trust their managers or their teammates. Trust provides the confidence employees need to believe the company vision and get an innovative project up and running.
We can’t fix a problem until we understand it. For too long, organisations have been looking at trust at a superficial level. The outcome is that they fix the symptoms of dysfunction and not the root cause. Years later, they are stuck with the same culture.
Measuring trust in your organisation enables leaders to truly understand the high impact areas for change. For companies who wish to improve trust over time and at a more comprehensive level (within teams, within units). Then, we recommend a customised trust measurement tool.